Egil Hansen

After working with both SUS, WSUS 1 and 2 over the years and always feeling somewhat limited and tied down, it looks like the guys at Microsoft are finally giving WSUS a major overhaul, essentially giving administrators more options and control. Everything from a new revamped installation wizard to a new MMC console (instead of the sluggish web interface in previous versions), nesting of computer groups and a new reporting service should make patch management of Microsoft products more enjoyable. Over at TechRepublic Joshua Hoskins have good rundown of what’?s new in WSUS 3.0, which should be out of the beta stages soon (currently beta 2.0). If you want to try out the new version of WSUS, make your way over to Microsofts Windows Server Update Service page for all the details.

While doing some research on remote support software at work I was pointed to a great piece of software called TeamViewer. It basically allows you to remote control a computer anywhere, as long as it is connected to the Internet, and it’s even free for non commercial use.

It’s quite simple, ask the person you need to support to download the Customer module and run it and have them give you the ID and password it displays.
Then you download the Supporter module and enter the ID and password he/she gave you and you can now show instead of having to explain.

The only limitation is that a support session can only last 30 minutes the you have to reconnect.